Privacy Policy
Last updated: September 4, 2026
NUGIRAY ("we", "our", "us") operates the website nugiray.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
1. Information We Collect
We collect the following types of information:
Information you provide directly
- Account information: Name, email address, password (when you create an account)
- Order information: Shipping address, billing address, phone number, payment information
- Communications: Messages you send via our contact form, customer service inquiries, product reviews
Information collected automatically
- Device information: IP address, browser type, operating system, device identifiers
- Usage information: Pages visited, time spent, referring URLs, click patterns
- Cookies: See Section 3 below
2. How We Use Your Information
We use your information for the following purposes:
- Process and fulfill your orders, including shipping and payment
- Send you order confirmations, shipping updates, and customer service communications
- Respond to your inquiries and provide customer support
- Send marketing communications (only with your consent — you can unsubscribe at any time)
- Improve our website, products, and services through analytics
- Detect and prevent fraud or other illegal activities
- Comply with legal obligations
3. Cookies
We use cookies and similar tracking technologies to operate our website and analyze traffic. Cookies are small text files stored on your device.
Types of cookies we use
- Essential cookies: Required for the website to function (e.g., cart contents, language preference)
- Analytics cookies: Help us understand how visitors use our website (Google Analytics, Cloudflare Analytics)
- Marketing cookies: Used to deliver relevant advertisements (only with your consent)
You can control cookies through your browser settings or our cookie consent banner. Disabling certain cookies may limit website functionality.
4. Sharing Your Information
We do not sell your personal information. We share information only with:
- Payment processors (Stripe, PayPal, Lemon Squeezy) to process transactions
- Shipping carriers (DHL, FedEx, USPS) to deliver your orders
- Service providers (Cloudflare, email service providers) under strict data protection agreements
- Legal authorities when required by law or to protect our legal rights
5. Your Rights (GDPR / CCPA)
Depending on your jurisdiction, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing for direct marketing or legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise these rights, contact us at hello@nugiray.com. We respond within 30 days.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law:
- Order data: 7 years (tax/legal requirements)
- Account data: Until you delete your account
- Marketing data: Until you unsubscribe
- Analytics data: 26 months (Google Analytics default)
7. Security
We protect your data with industry-standard security measures:
- SSL/TLS encryption for all data in transit
- PCI-DSS compliant payment processing (we never store full credit card numbers)
- Regular security audits and penetration testing
- Access controls and employee training
No system is 100% secure. If a data breach occurs, we will notify affected users within 72 hours.
8. Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact hello@nugiray.com and we will delete it.
9. Changes to This Policy
We may update this policy. Changes will be posted on this page with an updated "Last updated" date. Material changes will be notified by email (if you have an account).
For privacy questions or to exercise your rights:
© 2026 NUGIRAY · All rights reserved